The State Theatre FAQs
CLICK HERE TO SEE A SEATING CHART FOR FULLY RESERVED SHOWS. There is an open floor in the front for all GENERAL ADMISSION SHOWS.
Where is the State Theatre located?
609 Congress Street in downtown Portland. Click here for directions.
How can I get tickets to a State Theatre show?
You can purchase tickets online by clicking the “tickets” icon on any show page on our site and will be taken to the Ticketmaster site. Purchase over the phone by calling Ticketmaster at 800-745-3000. Tickets to State Theatre shows are also sold in person only at the Port City Music Hall box office, Wednesday-Friday 10am-5pm, free of service charges. If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning one hour before doors open. Cash and credit cards accepted. Remember, we want you to come to our shows so if you have a problem purchasing tickets please call the box office at 207-956-6000 or Ticketmaster before throwing your laptop in the garbage. Also, we recommend only buying through the above sources – do not trust or rely on tickets/promises sold by 3rd party vendors!!!
My son/daughter ordered tickets using my credit card, but it says the cardholder needs to be the one to pick up the tickets. Is that true?
If your son or daughter is picking up the tickets at will-call, you can call Ticketmaster’s Customer Service at 1-800-653-8000 and change the name on the order, then they can pick the tickets up themselves. If you have the physical tickets, then you can just hand them to your son or daughter and they can use them no problem!
If a show is cancelled, where do I get a refund?
If a show is cancelled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Ticketmaster. If you purchased the tickets in person at the State Theatre or the Cross Insurance Arena, you can bring your tickets back and you will be refunded. Refunds will be available for 30 days.
Please note openers are always subject to change.
See Below for our Refund Policy:
Refunds are not available for ticket purchases. All sales are final. In the event that a show is canceled, refunds will be available at your point of purchase (less service charges unfortunately — our ticketing company’s policy, not ours). Otherwise, please review ticket-ordering information carefully prior to ticket purchase. State Theatre/Ticketmaster will not refund or exchange tickets, unless an event is canceled. Dates, times, and exact billing of concert subject to change without notice. Care for your tickets like cash! State Theatre is not responsible for lost of stolen tickets. Lost, Stolen, Delayed, damaged or destroyed tickets will not be replaced or refunded, including tickets lost, stolen, delayed, damaged or destroyed during delivery to ticket purchaser.
If the artist, team, or venue uses Ticketmaster Ticket Transfer, you can send the tickets to anyone you want – free! To see if Ticket Transfer is an option for your event, just click the Order Number under Order History in My Account and look for the Transfer Tickets button.
What are my payment options in the venue?
We accept most forms of payment. Cash is king, but we also accept American Express, MasterCard, Visa and Discover. We have an ATM on site. If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning one hour before doors open.
How old do I have to be to get into the State Theatre?
The State Theatre is an all ages venue UNLESS it says 18+ or 21+ on the event webpage and the ticket. You must present a government issued I.D. if you are 21+ and plan on drinking alcohol. Security is present at every show to verify your age. Children under 2 are allowed in at no charge.
Does the State Theatre have seats?
Unless a show is advertised as reserved seated, our shows are general admission and standing room only on the Main Auditorium Floor. We do have two balconies that are seated that offer great views. Patrons with special needs should call 207.956.6000 in advance to make arrangements. For reserved seated show, our auditorium is fully seated up to stage.
Do I need to bring ID?
If your tickets are at will call, of course you do! If you are 21+ and plan on drinking alcohol, of course you do! Government issued photo ID is required.
What kind of drinks do you have?
We have a full bar in each venue, with plenty of H20 and soft drinks along with a wide selection of both tap and bottle beers, wine and spirits to cure what ales you.
Do you serve food at the State?
Yep. We offer pizza from Portland Pie Company, popcorn from Little Lads and other tasty treats!
I have a blog. Do I count as Press?
Maybe. But all press inquiries should be directed to the band’s publicist, label or management.
Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show. You can bring a non-professional camera (no removable lense, pocket sized) to most shows and inquire about the photo policy at the door or call 207-956-6000 on the day of show.
Do you have a Coat Check?
Yes, it’s located upstairs. Check it out. Get it? Writing a FAQ is fun.
Can I smoke at the State Theatre?
No. No. No. Sorry, did we say no? Because we meant NO. Per Maine state law, there is a strict no-smoking policy at the State Theatre. Unfortunately at this time we also have a NO RE-ENTRY policy until we can figure out where to put you smokers on the outside. Please don’t yell at the security guards when they tell you that you can’t leave and come back in. And remember, smoking kills. If you’re killed, you’ve lost a very important part of your life.
Is there re-entry?
Where do I park?
There is no designated parking at the State Theatre. There is ample street parking in the neighborhood around the venue. There is a parking garage across the street on High Street next to the Westin Harborview Hotel. Sorry, no helicopter pad.
I got thrown out of the venue and hate you guys now.
It happens and it’s not fun for either of us. The State of Maine has very strict rules governing the consumption and sale of alcohol. We choose to follow these rules. Reasons you can get thrown out of The State Theatre: furnishing alcohol to someone who’s underage, drinking underage, being bothersome to those around you, starting a fight, stage diving, damaging our property, or using illicit drugs. We understand if you don’t like us afterwards. Trust us, we don’t like being the bad guys either, but in order to continue bringing shows to the area we have to enforce these rules.
I came to The State Theatre but you wouldn’t let me in. You guys suck.
If you show up at The State Theatre visibly intoxicated we’re going to refuse you entry. It’s another one of those Maine Liquor Laws. Write your Assemblyman.
Do you rent the State Theatre for private events?
Mi casa es su casa. We like to party. Please send all inquires to email@example.com
Other State Theatre RULES & FAQs:
Tickets purchased in front of the venue are usually counterfeit and admittance will be denied.
No fliers, stickers, handbills.
You will be ejected for throwing ANYTHING, even your momma.
If you lose an item at a show, please call 207-956-6000 the following day.
All bags will be searched. No outside food, beverages, markers, spray paint, weapons (includes pocket knives). Unicorns are welcome.
Handicapped seating is available… please arrive at the venue 15 minutes before doors are scheduled to open.
You must show proof of age by government issued photo ID and obtain a wristband to be served at the bar.
The State Theatre is NOT an air conditioned venue, however we do try to move the air as much as possible, especially during the summer months.